DELIVERY

  • 1. Shipping Information:


    •    Processing Time: All orders are processed within 2-3 business days, after which the shipping and delivery process starts. Orders are not shipped or delivered on weekends or holidays.


    •    Shipping Costs: Delivery and shipping is done via the postal services. Shipping costs are calculated at checkout based on destination and selected shipping method. We offer Registered and Express shipping options.


    •    Shipping Time: Estimated delivery times are 2 to 3 business days for domestic orders and 3 to 9 business days for international orders, depending on your destination country and selected shipment method. Please note that these are estimates, and delays may occur due to factors such as customs processing, local postal services, and peak periods (e.g., holidays).


    •    Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.


    •    Proof of receipt: A signature will be required upon delivery to ensure the safe receipt of your order. If no one is available to sign, the courier may leave a note with further instructions.


    •    Customs and Duties: International customers are responsible for any customs duties, taxes, or additional fees that may apply upon arrival in the destination country.

  • •    Delayed Delivery: If your order hasn’t arrived within the expected time frame, please contact our customer service team at hello@timeajewellery.com for assistance. All rights reserved.


    •    Lost Packages: If your package is lost in transit, we will assist in tracking it down. If it cannot be located, we will work with you to either replace the item or issue a refund, as per our policy.ere

RETURNS

    • Time Frame: Returns are accepted if signalled within 20 days of the delivery date.

    • Proof of Purchase: We require that you provide a receipt or proof of purchase. 

    • Condition: To be eligible for a return, the jewellery must be unused, in the same condition that you received it, must include the accompanying description card and must be in its original packaging.

    • Only regular-priced items may be returned and refunded; sale items cannot be refunded.

    • Non-returnable Items: Custom-made or personalized jewellery is not eligible for return unless there is a manufacturing defect or the item does not match the specifications agreed upon.

    • Returns Authorization: To initiate a return, please contact us via the website’s contact form with your order number and reason for return. We will provide you with a return authorization number and instructions on how to return your item.

    • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect, in which case shipping costs will also be refunded. For this reason, please keep a proof of your shipping costs. When returning your item, please use a service that provides tracking and requires a signature upon delivery. This is to guarantee that your return is received and processed promptly.

    • Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

    • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

    • Sale items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

    • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

    • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at hello@timeajewellery.com with details and photos of the defect or damage.

    • Only regular-priced items may be refunded; sale items or promotional items cannot be refunded.

  • For any questions regarding our delivery and return policies, please contact us at hello@timeajewellery.com